we attempt to ship all orders within 1 business day. you will be emailed a tracking number once your order has shipped. once your order has shipped, we are unable to process a cancellation.
international shipping is available through DHL Global Express, which allows you to track the package from our facility to your door. please note that you may have to pay customs charges prior to delivery. shipping and customs charges are not refundable.
although our products are registered within the United Kingdom and European Union, we are unable to ship to Italy, Indonesia, Mexico, Peru, Spain, Turkey, and certain other countries which restrict the import of cosmetics.
we strive to ensure your satisfaction, but if for any reason you wish to return a product, please contact us by email at firstname.lastname@example.org within 30 days of purchase. products must be less than 20% consumed. we will provide you with a shipping label for return of the item. please include the packing slip and the reason for return. we regret that we are unable to refund shipping charges or customs fees. the cost of return shipping will be deducted from your refund.